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I"m sorry, I didn"t catch your name http://tnaflix.in.net/ tna flix “I was shocked at the lack of mentoring for new agents when they actually ‘go live’ and the lack of headsets and splitters to be able to hear both sides of the call when they are sitting with a buddy. As a training exercise it does seem a bit pointless when both sides of the call can’t be heard!
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